Hidden Technology offers extensive support to all customers on a specialised site which is located here. Please register and submit a support ticket and we will get back to you as soon as possible.

Hidden Technology's support service covers a wide variety of criteria, and can be tailored to suit individual client needs.

HTSI Software Premium Support offers:

● The latest software upgrades (including server and database viewer)

● The latest mapping upgrades as they are released

● Support to move software licenses to a new computer as a result of computer malfunction or hardware failure

With HTSI Hardware Premium Silver & Premium Gold Extended Warranty further benefits are provided; enabling the client to return/replace hardware, extend the warranty agreement and many more benefits besides.

Technical Support

Should a customer have any queries or questions of a technical nature, Hidden Technology provides indepth technical support. Simply contact us through either of the methods listed below and your enquiry will be dealt with expediently by a team of highly experienced professionals.

Office Hours Phone Support

For telephone support between the office hours of 9.00am and 5.30pm (GMT) please call:
(+44) (0)8455 278 857.

A team of specialists are on-hand to deal with any inquiry or problem you may be facing.

Out of Office Web Support

In the event of a problem occuring outside of office hours, please contact us through the dedicated support site, located here. It is necessary to register before submitting a support ticket; after that we will get back to you shortly either by email or phone.

E-mail Support

E-mail support is available, please e-mail: tech@hiddentec.com.

Please click on the image above to me navigated to the LogMeIn secure access site.

The program allows HTSI technicians to give support to customers using a secure connection to your computer and should only be used under the guidance of a HTSI technician.